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Reseller FAQs

Frequently Asked Questions-Click here to check all answers


1.How can I create a backup account for my client?

You can easily create a backup account for your client in the Management Console. When you log in using your reseller log in details in the Management Console, you can add a user under ‘Users’ -> ‘Add’.

2.Can my client register an account himself?

Yes, you can send you client a link to the registration page, which will enable the client to register an account himself. The advantage of this is that the client will immediately have a username and password of their choosing.

3.Can my client choose his own username and password?

Yes, you can send you client a link to the registration page, which will enable the client to register an account himself. The advantage of this is that the client will immediately have a user name and password of their choosing.

4.Can I see whether my clients’ backups were successfully executed?

Yes, when you log in to the Management Console using your reseller login details, you will immediately see the dashboard with an overview of your users and their last 5 backup/restore statuses in colored bars (green=OK, yellow=warning, red=error). If you select a user, you can ‘zoom in’ and see when backups were made, whether they were successful and why a backup may have failed.

5.Can I change the e-mails sent to my client?

Yes, this is possible if you offer your own private label backup service to your client. When you log in using your reseller details, go to ‘Service Settings’ -> ‘General information’, and under the tab ‘E-mail’, you can change all e-mails that are sent to your clients.

6.Can I upgrade my clients’ accounts?

This is only possible if your BackupAgent Cloud Backup Provider has authorized you to do so.

7.Can I delete my clients’ accounts?

This is only possible if your BackupAgent Cloud Backup Provider has authorized you to do so.

8.What do I need to do to upgrade the Client?

Nothing, BackupAgent Cloud Backup processes updates automatically. This means that an update is offered directly to the client from the Backup Server. This way, it doesn’t take up any of your time.

9.My client has lost his encryption key. What do I do?

In that case, your client will not be able to access its data. For security reasons, not even our own support staff knows what this key is. If your client loses his/her encryption key and wants to install BackupAgent Cloud Backup Client a second time, for example, on a different computer or because your client has formatted his computer, your client will NOT be able to access its data. Please advise your client to always store their key in a safe place.

10.Where can I find the most recent version of my private label Client?

Your BackupAgent Cloud Backup Provider can provide you with a download link where you can always download the most recent version of your white label Client.

11.Can I change my logo in BackupAgent Cloud Backup Client myself?

No, only your BackupAgent Cloud Backup provider can do this for you.

12.Can I receive a copy of the status reports that my clients receive by e-mail?

Yes, when you log in to the Management Console using your reseller details and go to ‘Service Settings’ -> ‘General information’, under the ‘E-mail’ tab, you can change all the e-mails that are sent to your clients. You can also change the settings so you receive a BCC e-mail (blind copy) to yourself. You can do this for all e-mails, even the e-mails containing the status reports.

13.Can I be informed automatically if my clients’ backup accounts are full?

Yes, when you log in to the Management Console using your reseller details and go to ‘Service Settings’ -> ‘General information’, under the ‘E-mail’ tab, you can change all the e-mails that are sent to your clients. You can also change the settings so you receive a BCC e-mail (blind copy) to yourself. You can do this for all e-mails, even the e-mails containing the message about whether your clients’ accounts are full or nearly full.

About Us

Link2TheCloud is the trademark brand of Seacoast Telecom, a 23+ year Telecom and Cloud Service Provider based in New England, featuring hosted business communication, collaboration, and IT solutions to businesses of all sizes.

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